Renewed contract but charged wrong price

[#1]

I renewed my broadband contract on the 1st April 2024 for 500Mb at £28.74 per month with no add-ons and this is reflected in my contract & pre contract, but my bill shows otherwise and plusnet is charging 32.99 per month instead. 

This seems like a common occurrence as shown on the forums and is a breach of contract

[#2]

Hi @alasdairhurst Do you know if your billing date is the same as your renewal date?

Is this the date that you agreed the renewal? As sometimes it's not the same date as it takes time for the renewal to process.