Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Renewed contract but charged wrong price
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Renewed contract but charged wrong price
Renewed contract but charged wrong price
2 weeks ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I renewed my broadband contract on the 1st April 2024 for 500Mb at £28.74 per month with no add-ons and this is reflected in my contract & pre contract, but my bill shows otherwise and plusnet is charging 32.99 per month instead.
This seems like a common occurrence as shown on the forums and is a breach of contract
1 REPLY 1
Re: Renewed contract but charged wrong price
2 weeks ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @alasdairhurst Do you know if your billing date is the same as your renewal date?
Is this the date that you agreed the renewal? As sometimes it's not the same date as it takes time for the renewal to process.
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Renewed contract but charged wrong price