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Sky Glass - No Internet

bangorpootsy
Newbie
Posts: 3
Registered: 2 weeks ago

Sky Glass - No Internet

When trying to connect my TV to the Hub two, DHCP assigns an IP Address but no Internet is found.

I’ve tried connecting using WPS and manual connection but without success. It’s like no DNS address is given to the TV.


Does anyone else have the same setup and hopefully a solution?
3 REPLIES 3
Mav
Moderator
Moderator
Posts: 22,402
Thanks: 4,741
Fixes: 515
Registered: ‎06-04-2007

Re: Sky Glass - No Internet

I'm no expert in these matters but, until someone more knowledgeable pops along have you tried changing the DNS servers to Google's;

8.8.8.8 and 8.8.4.4

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

bangorpootsy
Newbie
Posts: 3
Registered: 2 weeks ago

Re: Sky Glass - No Internet

Oddly you can’t change the DNS on the Sky Glass. It’s only an Automatic connection using a search or WPS. No opportunity to fine tune.
Dan_the_Van
Aspiring Hero
Posts: 2,602
Thanks: 1,195
Fixes: 74
Registered: ‎25-06-2007

Re: Sky Glass - No Internet

Have you checked the Sky help pages?

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm 

It suggest performing a reset, have you done so?