Hub says connected but cannot connect to internet
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- Hub says connected but cannot connect to internet
19-02-2020 2:58 AM
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Fixed! Go to the fix.
Re: Hub says connected but cannot connect to internet
20-02-2020 9:46 AM
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It looks like your router has disappeard from the Plusnet database. No doubt a Plusnet staffer will come along and fix that for you.
In the meantime, if you need to reset your log in details yourself you must first disconnect the DSL by either using the disconnect field in the router settings or removing the DSL cable. If you then enter your Plusnet details and reconnect you should find that it works.
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24-02-2020 2:14 PM
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Hi @Rosie134, thanks for getting in touch.
I'm sorry for the issues you've been having. It looks like you're now back up and running; I've tested the line just to ensure there's nothing underlying but everything has come back OK.
I have removed and re-added your router details back on to your account, so we'll see if this stops it occurring again.
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