The slowest broadband ever
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- Re: The slowest broadband ever
Re: The slowest broadband ever
24-01-2021 7:05 PM
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Re: The slowest broadband ever
24-01-2021 10:09 PM
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@Townman wrote:
Service Availability report
Here is where the confusion arises, for it reports that the user is all but next door to the exchange in a very urban setting. Allowing for the road distance being a bit longer, (1.1km) one would expect to see this line report as 12-15dB DS attenuation.
The telephone number referenced does not check out on Sam Knows "What's my exchange".
The telephone number is reported to be owned by Talk Talk
The post code shown does not match the location shown on the map - 2TT is to the NW of the exchange - the location on the map is 2EA.
@Gandalf is there any possibility that errors in BTOR's database for this line could lead to any of the issue being observed?
BT checker for 2TT reports 7-16mbps
and for 2EA 8-16mbps - both of these arebetter than what the user is experiencing.
Hmm seems I confused myself looking at the, mixing up the graphics for the exchange and the subscriber's location, having my mind focussed on a different mapping application which shows the exchange as a house graphic!!
Also Sam Knows reports up to 2mbps for ADSL - where do the circuits run? All around the houses?
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: The slowest broadband ever
24-01-2021 11:00 PM
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The average we get is probably around 2Mb which is very frustrating for all sort of things. Can't stream anything, zoom calls just crash and of course, never 2 people can use it at the same time. I never imagined that someone could get such a low speed in 2021.
Re: The slowest broadband ever
25-01-2021 12:21 AM
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ADSL (ordinary internet) uses the full copper circuit from the exchange to your home, it has a maximum speed of 24mbps and deteriorates over longer lines. At 4km (wire length) you are sub 5mbps on a perfect line. Introduce faults, aluminium rather than copper wires and you’ll see less. That’s where you appear to be.
If you want better then FTTC is available, exchange to your local cabinet is high speed optical fibre and the cabinet to your home is the same copper used by the telephone. Max speed is 80mbps again that deteriorates the longer the length of the copper. FTTC is available to you but it costs a little more.
You makes your choices and you pays your money.
That said the information surrounding your service seems inconsistent, so it would be worth waiting for the tech staff to respond here.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: The slowest broadband ever
01-02-2021 1:35 PM
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I don't see anyone replying to the above enquiry? What would be the best way to approach the issue?
Re: The slowest broadband ever
01-02-2021 1:45 PM
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@daphne91 I see 18 replies between your original and your latest question.
Re: The slowest broadband ever
01-02-2021 2:17 PM
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@jab1 I thought we reached a standstill and we were waiting for a response from a technician...🤔
Re: The slowest broadband ever
01-02-2021 2:22 PM
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Re: The slowest broadband ever
01-02-2021 2:46 PM
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Thanks, John.
I'll try to chase it with Plusnet pagain. Last time they sent the technician to check the cables but there wasn't a problem with the cables and the issue wasn't resolved.
Re: The slowest broadband ever
01-02-2021 2:56 PM
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Re: The slowest broadband ever
01-02-2021 4:30 PM
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Are you able to catch this please?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: The slowest broadband ever
03-02-2021 9:42 PM
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Hi @Gandalf ,
Would you be able to help with the enquiry above? Or recommend someone else who might be able to help?
Thanks 🙂
Re: The slowest broadband ever
04-02-2021 8:47 AM
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Hi there @daphne91 Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net and send me a private message with your account username so I can take a look into this for you please
Re: The slowest broadband ever
04-02-2021 2:36 PM
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Hi @daphne91 - have you raised a fault ticket with us already (either via our website or calling us)? I wasn't able to find your account so if you could drop me a PM with your username and I'll ask one of our support team to get this picked up ASAP - apologies for the delay!
Thanks,
Paul
Re: The slowest broadband ever
04-02-2021 3:21 PM
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Hi @PaulScott and @tinytaco
Thank you for your responses.
The current account I'm referring to is under my landlady's name and this is also a problem because I can't be put in direct contact with the Plusnet team...and there's a continuous communication breakdown...She got in touch with them, but the Openreach engineer found no fault in the cables.
This is why I thought to post here, in case there's an easier way to resolve this.
I'll message you if that'd help.
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