Referral query
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- Referral query
2 weeks ago
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I’m a new customer and used my parent’s username for the referral, however they didn’t receive any notification regarding the referral and their bill doesn’t seem to have reduced. Could someone please advise?
Thanks
Fixed! Go to the fix.
2 weeks ago - last edited 2 weeks ago
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Referral credits are not paid until the first monthly bill following service commencement.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Referral query
2 weeks ago
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Nor is there any notification when a referral is stopped after a mistake by PlusNet.
Re: Referral query
2 weeks ago
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Thanks, I was able to see the referral when I logged in and checked the relevant section in my parents Plusnet account
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