Still being charged after moving number

[#1]

As requested by Plusnet, I moved my mobile to an alterantive provider.  However, I'm still being charged.  When logging in online it won't provide me access to my account to ensure it has been cancelled.  Instructions are to ring 0800 079 1133, but this is permanently engaged.

I'm owed a refund for two months now.

[#2]

I also have this problem. I moved mobile phone to another supplier months ago and I am still being billed. The numbers of the website don't work and there is no other forum to contact customer services. Absolutely shocking.

[#3]

Hiya Guys, 

I'm really sorry this is happening and I want to look into this for you both. 

Can you PM me your mobile numbers and full name? 

[#4]

How? I can't see a facility to PM you.

[#5]

@Andyt2 , @krelluf  Sammy M will have to PM both of you - you do not have enough posts to perform that action.

[#6]

Click on SammyM's profile and there is a private message function.

[#7]

Also in addition to my last message that number doesn't work!!!

[#8]

I PM'd you have spoken to various people and have been told to ring the number that doesn't work!!

0800 079 1133

[#9]

It does, @Andyt2  - I've just dialled it.

[#10]

Doesn't work for me constantly "User Busy"

[#11]

Weird @Andyt2 - just dialled it from my mobile with no issue.

[#12]

same happening  to me. They now owe me 3 months refund.Managed to speak to someone 2 wks ago who assured me the account would be cancelled but yet another payment taken 3 days ago

[#13]

Hi @jan616, I'm really sorry you're still receiving bills from us. You can PM me your username and I'd be more than happy to take a look and see what's going off for you.